We are committed to protecting your privacy when you visit our websites. We reserve the right to append or modify this Privacy Statement at any time; we ask that you revisit our Privacy Statement to check for updates or changes.
In order to enhance our site to meet our visitors’ needs, we collect various types of information through cookies and information gathered through the submission forms.
Your browser sends us a variety of information such as IP (Internet Protocol) address, browser session, SSL Encryption, and URL (Uniform Resource Locator). This information lets us know how you’re finding our sites, and which pages you’ve visited most often. All of this is used to improve the navigation of the site and to make it more useful for our visitors.
In addition to the information automatically collected by your browser, we also collect information that you voluntarily provide to us when you fill out an information request for one of the programs featured on any of our sites.
This site provides users the opportunity to request information on Venus Concept and its products including Venus Swan™, Venus Freeze™, Venus Freeze Plus™, Venus Legacy™, Venus Viva™, Venus Versa™, and Venus Velocity™. The submission forms require users to provide Venus Concept with contact information. The contact information provided by the user is used only by us for phone/mail/social media/email communication about your area of interest with Venus Concept.
Google Analytics is used to analyze traffic to this site. Google Analytics does not create individual profiles for visitors. Google Analytics is software that provides business insight and marketing trends without compromising the privacy of users on the web.
We do not sell or rent any personal data submitted by visitors to any of our websites to any third parties. We abide by all applicable laws concerning the release of your personal information. Occasionally, we may use the information that we have collected to send you information about products and services, and updated information that might interest you. At times, we may share this information with our educational partners to forward similar information to you. We respect your wishes. If you tell us that you do not want to have this information used as a basis for further contact, then you will not receive any further information.
If you do not want to receive our email marketing, please submit a request to have your email address removed by contacting us.
We will not share your personal information with anyone else, except as required by law. We may share comprehensive data about our viewers with our affiliates, advertisers, sponsors, institutional partners, and other third parties.
When you purchase something from our store, as part of the buying and selling process, we collect the personal and business-related information you give us, such as your name, address, phone number, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Venus Concept, 255 Consumers Road, Suite 110, Toronto, Ontario, Canada M2J 1R4.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then Authorize.net stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to access, correct, amend or delete any personal information we have about you; register a complaint; or simply want more information, contact our legal department at [email protected] or by mail at Venus Concept, 255 Consumers Road, Suite 110, Toronto, Ontario, Canada M2J 1R4.
Our policy lasts seven days. If seven days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 255 Consumers Road, Suite 110, Toronto, Ontario, Canada M2J 1R4.
To return your product, you should mail your product to: 255 Consumers Road, Suite 110, Toronto, Ontario, Canada M2J 1R4.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.